Utah Retirement Systems

  • Applications Support Analyst

    Location US-UT-Salt Lake City
    Posted Date 1 month ago(1/18/2019 12:00 PM)
    Job ID
    IT Shared Services
  • About The Company

    Utah Retirement Systems (URS) provides benefits for state and other Utah public employees.  It has two divisions.  The Retirement Office administers pension and retirement savings plans.  PEHP specializes in medical, dental, life, and other benefits.

    Job Description



    Performs a variety of working level analyst functions involving complex technical duties related to timely and reliable functioning of computer software programs. The Application Support Analyst’s role is to deliver support to end users in the organization on the use of various types of software programs and data efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all departments. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of purchased software applications, training programs and related coursework.



    1. Identifies and learns appropriate software applications used and supported by the Office.
    2. Runs and monitors software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging. Performs post-resolution follow-ups to ensure problems have been adequately resolved.
    3. Communicates application problems and issues to key stakeholders, including management, development teams, and end users.
    4. Evaluates the application for possible enhancement. Determines what report consolidations or eliminations might be possible.
    5. Resolves complex issues related to the application process and software issues, servers, data, and databases.
    6. Provides technical expertise on data storage structures, data mining/migration, and data cleansing.
    7. Performs complex reviews of accounts for accuracy and performs continuous audit functions.
    8. Verifies calculations on complex transactions.
    9. Participates in needs analysis with department employees and facilitates solutions to mutual problems.
    10. Meets and coordinates with users and senior staff to determine application requirements and objectives, Prioritizes, schedules, and administers all enhancements and defect resolutions.
    11. Reviews and analyzes various reports, forms, materials and information. Recommends and coordinates requests for modifications to programs and work flow(s) for business process and data management. Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
    12. Recommends and implements processes and procedures to enhance efficiency, effectiveness, and control of application systems.
    13. Serves as a functional liaison between the Information Technology Department and all other Office departments in application and business processes.
    14. Conducts or participates in technical walk through to ensure that business and technical requirements are met.
    15. Performs preventative maintenance, including the installation of service packs, patches, hot fixes, and anti-virus software.
    16. Develops and maintains user manuals and program documentation according to standards.
    17. Maintains strict confidentiality.
    18. Performs other related duties as required.

    Required Experience

    Education and Experience

    Bachelor’s Degree in Computer Information Systems, Business or a related field and four (4) years of progressively responsible experience performing organizational management, application programming, business management; OR an equivalent combination of education and experience.


    An emphasis in Information Technology and Systems Analysis is preferred.


    Knowledge, Skills, and Abilities

    This list contains knowledge, skills, and abilities that are typically associated with the job. It is not all-inclusive and may vary from position to position:


    Required technical skills include:

    • Knowledge of programming languages and techniques in VBScript, Workflow, Microsoft Visual Studio, .Net, C#, SQL Server Management Studio, SQL Server Reporting Services.
    • Hands on knowledge with enterprise and desktop applications.
    • Microsoft Office Suite including advances Excel features.
    • SharePoint.

    Required working knowledge of:

    • Information system management concepts.
    • Troubleshooting principles, methodologies, and issue resolution techniques.
    • Office management practices and procedures.
    • Systems analysis and design for batch, on-line, distributive, and manual systems.
    • Data analysis, troubleshooting data management.
    • Internal control principles and methods of application.
    • Computer operations and database interfaces and data flow.
    • Methods and standards for project control.
    • Data communication concepts.

    Required mathematical skills include working knowledge of:

    • Generally accepted accounting principles.
    • Apply concepts of basic algebra.

    Must possess excellent communication skills:

    • Read, analyze, and interpret general business periodicals, legal documents, professional journals, technical procedures, or regulations.
    • Public relations and communications techniques.
    • Verbally and in writing with technical and non-technical staff.
    • Write reports, business correspondence, software requirements, and procedure manuals.

    Must have the ability to:

    • Establish and maintain effective working relationships with professionals, vendors, department heads, co‑workers and the public.
    • Solve a variety of problems relating to system account information.
    • Follow written and verbal instructions.
    • Prioritize work.
    • Perform within deadlines.
    • Work well in a team environment as well as independently.
    • Multi-task by handling a variety of duties in a timely and efficient manner.
    • Follow through with assignments.
    • Deal effectively with stress caused by workload and time deadlines.


    The incumbent must always demonstrate judgment, high integrity, and personal values consistent with the values of URS.


    Work Environment

    Incumbent performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities which do not generally involve muscular strain, but do require activities related to walking, standing, stooping, sitting, reaching, talking, hearing and seeing. Common eye, hand, finger dexterity required to perform essential functions.



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