Utah Retirement Systems

  • Applications Support Analyst

    Location US-UT-Salt Lake City
    Posted Date 1 month ago(3/19/2019 12:42 PM)
    Job ID
    2019-2690
  • About The Company

    Utah Retirement Systems (URS) provides benefits for state and other Utah public employees.  It has two divisions.  The Retirement Office administers pension and retirement savings plans.  PEHP specializes in medical, dental, life, and other benefits.

    Job Description

     

    POSITION SUMMARY

    Performs a variety of working level analyst functions involving complex technical duties related to timely and reliable functioning of computer software programs. The Application Support Analyst’s role is to deliver support to end users in the organization on the use of various types of software programs and data efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all departments. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of purchased software applications, training programs and related coursework.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

    1. Identify and learn appropriate software applications used and supported by the Office.
    2. Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging. Perform post-resolution follow-ups to ensure problems have been adequately resolved. Communicate application problems and issues to key stakeholders, including management, development teams, and end users.
    3. Evaluates the application for possible enhancement. Determines what report consolidation or elimination might be possible.
    4. Resolve complex issues related to application process and software issues, servers, data, and databases.
    5. Providing technical expertise on data storage structures, data mining/migration, and data cleansing.
    6. Performs complex reviews of accounts for accuracy and performs continuous audit functions. Verifies calculations on complex transactions.
    7. Participates in needs analysis with department employees and facilitates solutions to mutual problems. Meets and coordinates with users and senior staff to determine application requirements and objectives, Prioritize, schedule, and administer all enhancements and defect resolutions.
    8. Reviews and analyzes various reports, forms, materials and information. Recommends and coordinates requests for modifications to programs and work flow(s) for business process and data management. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
    9. Recommends and implements processes and procedures to enhance efficiency, effectiveness, and control of application systems.
    10. Serves as a functional liaison between the Information Technology Department and all other Office departments in application and business processes. Conducts or participates in technical walk through to ensure that business and technical requirements are met.
    11. Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and anti-virus software.
    12. Develops and maintains user manuals and program documentation according to standards.
    13. Maintains strict confidentiality.
    14. Performs other related duties as required.

    Required Experience

    Education and Experience

    Bachelors Degree in Computer Information Systems, Business or a related field and Four (4) years of progressively responsible experience performing organizational management, application programming, business management; OR an equivalent combination of education and experience.

     

    An emphasis in Information Technology and Systems Analysis is preferred.

     

    Knowledge, Skills, and Abilities

    Requires a working knowledge of: Information system management concepts; office management practices and procedures; systems analysis and design; Batch, on-line, distributive, and manual systems; data analysis, troubleshooting data management; internal control principles and methods of application, computer operations and database interfaces and data flow; methods and standards for project control; data communication concepts; documentation procedures; public relations and communications techniques; working knowledge of generally accepted accounting principles.

     

    Must have the ability to analyze and solve a variety of problems relating to system account information; communicate effectively verbally and in writing with technical and non-technical staff; ability to follow written and verbal instructions; establish and maintain effective working relationships with executives, administrators, managers, professionals, department heads, and co-workers; work independently and deal effectively with stress caused by work load and time deadlines;

     

    Requires proven experience with troubleshooting principles, methodologies, and issue resolution techniques; Knowledge of programming languages and techniques, including VBScript, Workflow, Microsoft Visual Studio .Net, C#, SQL Server Management Studio, SQL Server Reporting Services;

    In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Word, Excel, PowerPoint and SharePoint; Ability to develop and interpret technical documentation for training and end user procedures; Knowledge of trends in technology relating to software applications.

    Work Environment

    Incumbent performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities which do not generally involve muscular strain, but do require activities related to walking, standing, stooping, sitting, reaching, talking, hearing and seeing. Common eye, hand, finger dexterity required to perform essential functions.

     

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