Utah Retirement Systems

Document Processing Specialist I

Location UT-Salt Lake City
Posted Date 3 weeks ago(9/16/2022 12:13 PM)
Job ID
Minimum Starting Wage
USD $15.63/Hr.

About The Company

Utah Retirement Systems provides financially sound retirement and 401(k)/457 investment benefits, as well as comprehensive health and dental, disability, and life insurance benefits to active and retired Utah public employees and their beneficiaries.

Job Description


Performs a variety of technical clerical duties. Maintains the daily operations needed to expedite the collection, sorting, and imaging of medical and dental claim documents. Works closely with PEHP departments on specific projects to enhance the efficiency of company operations. Acts as a company phone line operator and provides quality customer service.



  1. Responsible for opening, sorting, and scanning medical and dental claims for imaging on a high-volume scanner. Ensures all documents are scanned on the appropriate settings and image quality is clear and readable.
  2. Receives expedited mail and logs tracking information. Separates and forwards any mail not regarding medical or dental claims to the mail imaging group.
  3. Remedies routine technical imaging problems. Coordinates with the Imaging Interior Office Space Supervisor or IT personnel for any unresolved problems.
  4. Responsible for imaging and indexing processed PEHP documents. Performs quality checks to confirm that the best quality images have been captured. Indexes with accuracy to ensure documents are attached to the correct member or provider.
  5. Performs audits on indexed documents to verify documents have been attached to the correct member or location and image quality is readable.
  6. Uploads imaged claims to the viewing system daily.
  7. Receives calls on a multi-line console, provides accurate information, and directs callers to appropriate department or personnel.
  8. Retrieves medical or dental claims and other department documents from the archive that are not available in the image viewing system.
  9. Assists in escorting the shredding company to each of the shred bins for secure document destruction.
  10. Maintains strict confidentiality.
  11. Performs other related duties as required.

Required Experience

Education and Experience

High School diploma and six (6) months of work experience, or an equivalent combination of education and experience.


Knowledge, Skills, and Abilities

This list contains knowledge, skills, and abilities that are typically associated with the job. It is not all-inclusive and may vary from position to position:


Required technical skills include the working knowledge and ability of:

  • Basic computer operations.
  • Office management systems related to alpha and numeric record keeping.
  • Operation of various types of office equipment.
  • Operation of multiline phone system.


Required mathematical skills include working knowledge of:

  • Ability to add and subtract two-digit numbers and to multiply and divide with tens and hundreds.


Required working knowledge of:

  • General office and accounting practices.
  • Basic indexing principles.
  • Public relations skills.
  • Customer service best practices and telephone etiquette.
  • Problem solving skills.


Must have the ability to:

  • Follow written and verbal instructions.
  • Interpret a variety of routine imaging processing problems and take corrective action.
  • Communicate effectively verbally and in writing.
  • Prioritize work.
  • Perform within deadlines.
  • Work well in a team environment as well as independently.
  • Establish and maintain effective working relationships with department heads, supervisors, co‑workers, and the public.
  • Multi-task by handling a variety of duties in a timely and efficient manner.
  • Follow through with assignments.
  • Deal effectively with stress caused by workload and time deadlines.


The incumbent must always demonstrate judgment, high integrity, and personal values consistent with the values of URS.


Work Environment

Incumbent performs in a typical office setting with appropriate climate controls. Tasks require activities related to walking, standing, stooping, sitting, reaching, talking, hearing, and seeing. Common eye, hand, finger dexterity required to perform essential functions. Duties require work in a noisy environment around dust and chemicals. Requires moderate lifting and carrying of objects weighing up to 75 lbs.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed