PEHP Health & Benefits is a division of the Utah Retirement Systems that proudly serves Utah’s public employees through high quality and competitively priced medical, dental, life, and long-term disability insurance plans on a self-funded basis.   As a government entity, we embrace both a public mission and a commitment to creating customer value, excelling in the market, and improving healthcare. We offer a competitive salary with generous benefits, personal development in a positive team environment, and excellent work-life balance. For most jobs, remote work is available for 9 out of every 10 workdays.

This job may be filled at any of the levels listed below.

Client Servies I-Min: $57,945.67/yr.  Max: $72,415.29/yr.

Client Services II- Min: $62,783.81/yr.  Max: $80,030.88/yr.

Client Services III- Min: $69,369.06/yr.  Max: $88,430.43/yr.

Summary:

Provides foundational relationship support to assigned employer groups and their employees while assisting senior relationship managers with broker-supported accounts. Supports department, groups, and members with benefit education, enrollment activities, and routine service needs.

ESSENTIAL JOB FUNCTIONS AND DUTIES

1. Supports assigned employer groups and members by responding to routine benefit inquiries.
2. Assists with benefit education, presentations, orientations, benefit fairs, and open enrollment activities.
3. Provides accurate information regarding plan benefits, eligibility, and enrollment processes.
4. Assists with the preparation and dissemination of group contracts and benefit materials.
5. Supports annual renewal preparation through data gathering, scheduling, and material coordination.
6. Coordinates meetings and supports benefits committees and stakeholders.
7. Assists broker and consultant inquiries and routes to senior relationship managers.
8. Documents client interactions, contact updates, and service preferences to support continuity and accuracy.
9. Assists PEHP Marketing Director by taking minutes and tracking follow-up items in department meetings.
10. Maintains regular and reliable attendance
11. Maintains strict confidentiality.
12. Performs other related duties as required.

MINIMUM QUALIFICATIONS

Marketing Client Services I

Bachelor's degree in marketing, communications, business administration, or related field; and two (2) years experience performing professional duties related to customer service, account support, marketing coordination, insurance administration, or a related function; or an equivalent combination of education and experience.

Specific experience in insurance and life/healthcare program marketing is preferred. 

Marketing Client Services I

Bachelor's degree in marketing, communications, business administration, healthcare administration, or a related field; and three (3) years of experience in account management, client services, insurance administration, broker support, or a related professional role; or an equivalent combination of education and experience.

Insurance experience or life/healthcare insurance program marketing experience is preferred.

Current Life, Accident and Health Producer license is preferred. 

Marketing Client Services III

Bachelor's degree in marketing, communications, business administration, healthcare administration, or related field; and five (5) years of experience performing a variety of professional duties related to group insurance account management, client relationship leadership, broker or consultant engagement, or a related senior-level role; or an equivalent combination of education and experience. Experience managing large or complex client groups, leading renewals and negotiations, and resolving escalated service or relationship issues is required.

Insurance experience or life/healthcare insurance program marketing experience.

Current Life, Accident and Health Producer license is preferred. 

Knowledge, Skills, and Abilities

This list contains knowledge, skills, and abilities that are typically associated with the job. It is not all-inclusive and may vary from position to position:

Required technical skills include the working knowledge and ability of:

• Microsoft Word, Excel, PowerPoint, and Adobe PDF capabilities.
• Customer Relationship Management database.
• Computer operations and technical software applications.

Requires a basic knowledge of:

• Purposes, principles, and theories of group insurance and health care systems.
• State and Federal insurance laws, codes, policies, and guidelines.
• Principles of marketing.
• Term life, AD&D, Medicare Supplement, and LTD.
• Public relations concepts and practices.
• Health Care trends.
• Medical terminology.

Must possess excellent communication skills:

• Communicate effectively verbally and in writing.
• Current sales, marketing, and communications methodology.
• Follow written and verbal instructions.
• Establish and maintain effective working relationships and rapport with professionals, coworkers, and the public.
• Public and/or platform speaking.

Must have the ability to:

• Follow written and verbal instructions.
• Prioritize work.
• Perform within deadlines.
• Work well in a team environment as well as independently.
• Multi-task by handling a variety of duties in a timely and efficient manner.
• Follow through with assignments.
• Deal effectively with stress caused by workload and time deadlines.

The incumbent must always demonstrate judgment, high integrity, and personal values consistent with the values of URS.

Work Environment

Incumbent performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities which do not generally involve muscular strain, but do require activities related to walking, standing, stooping, sitting, reaching, talking, hearing and seeing. Common eye, hand, finger dexterity required to perform essential functions. Requires the ability to lift boxes, computer equipment, and audio/visual equipment up to 50 lbs. 

Position requires extensive in-state travel for office business.  Individual must be physically capable of safely operating a vehicle, possess a valid driver’s license and an acceptable driving record based upon data provided by a current Department of Motor Vehicle Record (MVR).